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Wearables
- How to select the best device for your project
- How to charge Garmin devices best
- Use Garmin HRM PRO Monitor
- Wearable and Device ID Management
- Prepare Wearable Devices
- Select the right synchronization type for your project
- Make or Buy Decision: Integrating a Wearable API yourself or pay for a plug-n-play solution
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Privacy & Security
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Data Analytics
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API Developer Access
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Pricing, Plans & Payment
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User Guides for Fitrockr Platform v2
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Set up participant in-app consent
- Create new user account
- Influence of profile information on data collection accuracy
- Generate QR Code for Fitrockr Hub participants
- Collect Data: Smartphone Sync (single-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Use Notifications
- Use Questionnaires
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Background Sync
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Set Goals for Fitrockr Hub App
- Configure alert monitor
- Show all articles ( 12 ) Collapse Articles
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Influence of profile information on data collection accuracy
- Collect Data: Tablet Sync (multi-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Reassign device to another user
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Configure alert monitor
- Trouble shoot syncing issues for multi device sync (multi-sync)
- Show all articles ( 8 ) Collapse Articles
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- How to select the best device for your project
- Create new user account
- Connect with Garmin Connect
- Check synchronisations
- Fetch historic Garmin Connect data
- Configure alert monitor
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- Body Battery Report
- View user health data
- HRV via Garmin Connect Sync
- Sleep Recording with Garmin Devices
- Export raw data
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
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- Quick step overview for USB upload
- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Transfer settings to device for USB sync
- Collect Data: Tablet Sync (multi-sync) with USB cable
- Sync via USB cable to Laptop
- Influence of profile information on data collection accuracy
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Check synchronisations
- Export raw data
- Fitrockr Hub App – Trouble Shooting Guide
- Configure alert monitor
- Show all articles ( 9 ) Collapse Articles
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User Guides for Fitrockr Platform v3
- Prepare Wearable Devices
- Setup: Projects
- Setup: Staff
- Manage: Users
- Manage: Groups
- Manage: Alerts
- Manage: Notifications
- Manage: Questionnaires
- Collect Data
- Analyze Data
- Fitrockr API
- Track: Compliance Dashboard
- Track: Device Synchronisation
- Analyze: Data Export
- Analyze: Standard Reports
- Analyze: Sleep Analysis
- Analyze: 6 Minute Walk Test
- Analyze: Body Battery
- Analyze: HRV
- Analyze: Activities
- Set and Track Goals
- Fitrockr Hub App – Trouble Shooting Guide
- Participants Guide
- Analyze: Vitality Report
- Set up and Connect Garmin Index2 Scale
- Self-Sign Up for Garmin Connect Users
- What happens when a Garmin device runs full?
- Show all articles ( 12 ) Collapse Articles
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Participants Resources
Prepare Wearable Devices
It is recommended that you technically prepare your Garmin devices before deploying them to your participants. The technical preparation should consist of the following steps:
Upgrade Firmware of Garmin Device
Garmin devices are frequently shipped with an old firmware version which will cause a lot of troubles such as pairing issues or wrong data collections. It is most important to update all devices to the latest firmware after unboxing.
To upgrade the Garmin device to the latest firmware, follow these steps:
- download and install the Garmin Updater tool on your computer. Do not get confused that the website is in German. The tool will be in English.
- connect your Garmin device via USB cable to your computer.
- Garmin device should appear in the Garmin Updater tool.
- download firmware, if available.
- unplug Garmin device from USB cable.
- confirm software installation on Garmin device.
If Garmin device is not recognized by your computer or the Garmin Updater tool, try the following:
– set Garmin device to USB mode (see device settings)
– try an alternative computer
If this does not work and Garmin device is still not recognized, conduct the following steps:
- install Garmin Express on your computer.
- connect your Garmin device via USB cable to your computer.
- Garmin device should appear in the Garmin Express tool.
- download firmware, if available.
- unplug Garmin device from USB cable.
- confirm software installation on Garmin device.
- install Garmin Connect app on your smartphone.
- pair Garmin device via Garmin Connect.
- in Garmin Connect, click on device > select System > select Software Update > Check for Updates.
- after the software update, delete Garmin Connect app from your smartphone (unless your sync scenario is via Garmin Connect).
- remove Garmin device from the Bluetooth device list on your smartphone.
- factory reset Garmin device.
- try to pair Garmin device with Fitrockr Hub app.
Conduct Factory Reset
If Garmin device was used before, you should factory reset it prior using it with Fitrockr. Factory reset option is generally found in the system settings on the Garmin device.
Identify Devices
When handing out Garmin devices to participants you may want to think about identifying the devices if they should ever get mixed up.
This article provides valuable insights in identifying Garmin devices: