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Use Fitrockr Hub for multi device sync

Important Information

Hub admin mode is only available on an Android tablet. It is recommended to use a “Samsung Galaxy Tab A” tablet model. Other brands may work as well but are not tested. Huawei is known as incompatible. 

(1) Download the Fitrockr Hub app from Google Play Store and scan the platform QR code which you will receive from Fitrockr. The QR code for multi device sync can not be obtained via a research group or a user QR code. 

Depending on its configuration, Fitrockr Hub app will start in admin mode directly or in an alternative mode. In the latter case, click the settings icon and log into the admin section.

(2) Open left-side navigation and select Users.

(3) Select user to connect with a Garmin device.

New users can be created by clicking on the plus icon. Alternatively, users can be created in the Fitrockr Admin & Research Center. Help guide can be viewed here.

(4) Click the settings icon and select Connect Device.

(5) Select the Garmin device from the list of available devices. If Garmin device does not appear, ensure that it is in Bluetooth Pairing mode (e.g. push button on Vivofit 4 to activate Bluetooth or select “pair with phone” on Forerunner 245). Please view the trouble shooting help guide in case of any issues.

It is highly recommended to upgrade the firmware of all Garmin devices prior using them with Fitrockr Hub and in the project. The best way to upgrade the firmware of a Garmin device is by connecting it to a computer and opening the “Garmin Express” software. Garmin Express will identify the Garmin device and offer the possibility to upgrade the firmware.  

(6) Follow steps to pair the Garmin device.

(7) After successful pairing, select the device and click on Disconnect Device. 


The reason for this step is that Android only allows up to 5 actively paired Garmin devices in parallel. If you are just using 5 devices, you do not need to conduct the “Disconnect Device” step. If you are using more than 5 devices, every device needs to be disconnected after successful pairing to free up active Bluetooth slots.

Disconnect Device is not needed for Vivofit 4 devices as they automatically switch off their Bluetooth connection.

(8) Open left-side navigation and select Sync Device.

(9) Select the freshly paired Garmin device and sync it (if you are using a Vivofit 4, you need to push its button to activate Bluetooth). This will transfer all settings to the device so you can start with the data collection.

(10) Open left-side navigation and select Devices.

(11) Select the freshly paired Garmin device and click on Device Details. Check whether the device has applied the correct logging settings. If not, please sync device again.



Garmin device is now set up and can be synced under the navigation item SYNC DEVICE.


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