Improved Support Efficiency with Automated Debug Data Submission
Oct 13, 2025
Say good bye to “please instruct the user to send debug information”. 😀
We continuously strive to make our platform smarter, faster, and more efficient — not only for users, but also for our support team. We’re excited to announce a major improvement to our support process: automatic debug data submission whenever a support ticket is created.
Faster Issue Resolution
Previously, when users reported issues, our support team often needed to request debug logs or system information to analyze the problem. This added extra steps and time to the troubleshooting process.
With our new automated debug sending, all relevant technical details are now securely attached to the support ticket as soon as it’s created. This allows our team to immediately investigate and identify potential causes without needing additional follow-up requests.
Smarter Automation, Seamless Experience
The automation integrates directly with the Fitrockr platform and captures key information such as device sync data, platform version, operating system details, and background logs.
This process ensures that support cases start with complete technical context, reducing resolution times and improving communication efficiency between users, operators, and the Fitrockr team.
What is Required to Use the New Process
The only thing required to benefit from the new process is to create a support ticket out of the system. This is easier and faster than sending us a support email.