Help & Knowledge Center
< All Topics
Print

Fitrockr Hub App – Trouble Shooting

Garmin Pairing Issues

If you are experiencing Fitrockr Hub pairing issues with a Garmin devices, please follow below trouble shooting instructions.

Download latest Fitrockr Hub/Live app version

Check whether you have installed the latest Fitrockr Hub/Live app version. To do so, go to the Play or App store, search for “Fitrockr Hub” or “Fitrockr Live”, depending on which app you are using, and check whether an update is available.

Remove “Garmin Connect” app from smartphones/tablets

The Fitrockr Hub/Live app does not work in parallel with the “Garmin Connect” app. Please ensure that “Garmin Connect” is not installed on the same smartphone/tablet as the Fitrockr Hub.

Disconnect Garmin Device from other smartphones/tablets

Garmin device cannot be paired with any other smartphone or tablet while using the Fitrockr Hub. If you paired it with another smartphone or tablet before, you need to either remove Bluetooth connections from the smartphone/tablet’s settings or conduct a factory reset of your Garmin device. Tip: Google “factory reset {your Garmin device model}” and you will find instructions on how to conduct a factory reset.

Factory Reset the Garmin Device

Conduct a factory reset of your Garmin device. Tip: Google “factory reset {your Garmin device model}” and you will find instructions on how to conduct a factory reset.

Check Fitrockr Hub app authorizations

During Fitrockr Hub app installation you will be asked to grant a few authorizations. All requests must be approved to make the app work. You can either check the authorization settings of the Fitrockr Hub app in your Android/iOS Settings or if you do not know how to do this, reinstall the Fitrockr Hub app and ensure that you approve all requests.

Activate Bluetooth pairing mode on Garmin device

Navigate to the bluetooth settings on your Garmin device and put it into Bluetooth pairing mode. Tip: Google “activate bluetooth pairing on {your Garmin device model}” and you will find instructions on how to do it.

Conduct a power cycle reset

Connect your Garmin device to a power source with its charging cable. After a few seconds, disconnect it. This will conduct a “power cycle reset” of the Garmin device. 

Upgrade firmware of Garmin Device

Sometimes Garmin devices are shipped with an old firmware version. To upgrade the Garmin device to the latest firmware, follow these steps:

  1. download and install “Garmin Express” tool on your computer.
  2. connect your Garmin device via USB cable to your computer.
  3. Garmin device should appear in the “Garmin Express” tool.
  4. Upgrade firmware of Garmin device in the “Garmin Express” tool.
Next HRV Report
Shopping Basket