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News & Blog
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- Garmin #beatYesterday powered by Fitrockr
- Sleep Recording with Garmin Devices
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Help Guides
- Garmin Storage Size Test
- HRV via Garmin Connect Sync
- Reassign device to another user
- Set up participant in-app consent
- Influence of profile information on data collection accuracy
- Use Notifications
- Use Questionnaires
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Privacy & Security
- Standard Reports
- HRV via Garmin Connect
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Trouble shoot device pairing
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- How to charge Garmin devices best
- Sync via USB cable to Android tablet
- Transfer settings to device for USB sync
- Set up data collection profile
- Configure project for USB upload
- Wearable and Device ID Management
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Prepare your project
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Create new user account
- Connect Fitrockr API
- View user health data
- Export raw data
- Upload FIT files
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- Reassign device to another user
- Set up participant in-app consent
- How to charge Garmin devices best
- Sync via USB cable to Android tablet
- Set up data collection profile
- Influence of profile information on data collection accuracy
- Use Notifications
- Use Questionnaires
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Background Sync
- Prepare your project
- Generate QR Code for Fitrockr Hub participants
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Use the Fitrockr Hub app (single-sync)
- Create new user account
- Connect Fitrockr API
- View user health data
- Check synchronisations
- Export raw data
- Trouble shoot device pairing
- Use Fitrockr Hub app for multi device sync (multi-sync)
- Set Goals for Fitrockr Hub App
- Upload FIT files
- Configure alert monitor
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- How to charge Garmin devices best
- Influence of profile information on data collection accuracy
- Wearable and Device ID Management
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Prepare your project
- Body Battery Report
- Data Dictionary
- Use Fitrockr Live app
- Create new user account
- Connect Fitrockr API
- View user health data
- Export raw data
- Trouble shoot device pairing
- Show all articles ( 1 ) Collapse Articles
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- Garmin Storage Size Test
- HRV via Garmin Connect Sync
- How to charge Garmin devices best
- Sleep Recording with Garmin Devices
- Standard Reports
- HRV via Garmin Connect
- Fetch historic Garmin Connect data
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Create new user account
- Connect Fitrockr API
- View user health data
- Check synchronisations
- Export raw data
- Connect with Garmin Connect
- Configure alert monitor
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Participant Resources
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Privacy & Security
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Wearables
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Data Analytics
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API Developer Access
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Case Studies
- Garmin #beatYesterday powered by Fitrockr
- North-East German Society for Gynecological Oncology runs Primary Ovarian Cancer Study on Fitrockr
- Fitrockr and Garmin Help Foster Long-term Improvements in Physical Activity
- Body Kitchen and Euronics Gaming (ESG) Esports Project: #fitimsplit
- First Aid Serious Games - powered by Fitrockr Live
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Pricing, Plans & Payment
Fitrockr Hub App – Trouble Shooting
Garmin Pairing Issues
If you are experiencing Fitrockr Hub pairing issues with a Garmin devices, please follow below trouble shooting instructions.
Upgrade firmware of Garmin Device
Sometimes Garmin devices are shipped with an old firmware version. To upgrade the Garmin device to the latest firmware, follow these steps:
- download and install “Garmin Express” tool on your computer.
- connect your Garmin device via USB cable to your computer.
- Garmin device should appear in the “Garmin Express” tool.
- Upgrade firmware of Garmin device in the “Garmin Express” tool.
Activate Bluetooth pairing mode on Garmin device
Navigate to the bluetooth settings on your Garmin device and put it into Bluetooth pairing mode. Tip: Google “activate bluetooth pairing on {your Garmin device model}” and you will find instructions on how to do it.
If your device is new or factory reseted, you need to set it to Bluetooth pairing mode as well. Do not get confused if the device asked for Garmin Connect to be downloaded or connected. The Fitrockr Hub app acts as a replacement for Garmin Connect.
Above images are taking from a Venu Sq. Other device models may have different screens or flow to activate Bluetooth pairing.
Download latest Fitrockr Hub/Live app version
Check whether you have installed the latest Fitrockr Hub/Live app version. To do so, go to the Play or App store, search for “Fitrockr Hub” or “Fitrockr Live”, depending on which app you are using, and check whether an update is available.
Remove “Garmin Connect” app from smartphones/tablets
The Fitrockr Hub/Live app does not work in parallel with the “Garmin Connect” app. Please ensure that “Garmin Connect” is not installed on the same smartphone/tablet as the Fitrockr Hub.
Disconnect Garmin Device from other smartphones/tablets
Garmin device cannot be paired with any other smartphone or tablet while using the Fitrockr Hub. If you paired it with another smartphone or tablet before, you need to either remove Bluetooth connections from the smartphone/tablet’s settings or conduct a factory reset of your Garmin device. Tip: Google “factory reset {your Garmin device model}” and you will find instructions on how to conduct a factory reset.
Factory Reset the Garmin Device
Conduct a factory reset of your Garmin device. Tip: Google “factory reset {your Garmin device model}” and you will find instructions on how to conduct a factory reset.
Check Fitrockr Hub app authorizations
During Fitrockr Hub app installation you will be asked to grant a few authorizations. All requests must be approved to make the app work. You can either check the authorization settings of the Fitrockr Hub app in your Android/iOS Settings or if you do not know how to do this, reinstall the Fitrockr Hub app and ensure that you approve all requests.
Conduct a power cycle reset
Connect your Garmin device to a power source with its charging cable. After a few seconds, disconnect it. This will conduct a “power cycle reset” of the Garmin device.