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Wearables
- How to select the best device for your project
- How to charge Garmin devices best
- Use Garmin HRM PRO Monitor
- Wearable and Device ID Management
- Prepare Wearable Devices
- Select the right synchronization type for your project
- Make or Buy Decision: Integrating a Wearable API yourself or pay for a plug-n-play solution
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Privacy & Security
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Data Analytics
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API Developer Access
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Pricing, Plans & Payment
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User Guides for Fitrockr Platform v2
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Set up participant in-app consent
- Create new user account
- Influence of profile information on data collection accuracy
- Generate QR Code for Fitrockr Hub participants
- Collect Data: Smartphone Sync (single-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Use Notifications
- Use Questionnaires
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Background Sync
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Set Goals for Fitrockr Hub App
- Configure alert monitor
- Show all articles ( 12 ) Collapse Articles
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Influence of profile information on data collection accuracy
- Collect Data: Tablet Sync (multi-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Reassign device to another user
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Configure alert monitor
- Trouble shoot syncing issues for multi device sync (multi-sync)
- Show all articles ( 8 ) Collapse Articles
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- How to select the best device for your project
- Create new user account
- Connect with Garmin Connect
- Check synchronisations
- Fetch historic Garmin Connect data
- Configure alert monitor
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- Body Battery Report
- View user health data
- HRV via Garmin Connect Sync
- Sleep Recording with Garmin Devices
- Export raw data
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- Show all articles ( 2 ) Collapse Articles
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- Quick step overview for USB upload
- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Transfer settings to device for USB sync
- Collect Data: Tablet Sync (multi-sync) with USB cable
- Sync via USB cable to Laptop
- Influence of profile information on data collection accuracy
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Check synchronisations
- Export raw data
- Fitrockr Hub App – Trouble Shooting Guide
- Configure alert monitor
- Show all articles ( 9 ) Collapse Articles
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User Guides for Fitrockr Platform v3
- Prepare Wearable Devices
- Setup: Projects
- Setup: Staff
- Manage: Users
- Manage: Groups
- Manage: Alerts
- Manage: Notifications
- Manage: Questionnaires
- Collect Data
- Analyze Data
- Fitrockr API
- Track: Compliance Dashboard
- Track: Device Synchronisation
- Analyze: Data Export
- Analyze: Standard Reports
- Analyze: Sleep Analysis
- Analyze: 6 Minute Walk Test
- Analyze: Body Battery
- Analyze: HRV
- Analyze: Activities
- Set and Track Goals
- Fitrockr Hub App – Trouble Shooting Guide
- Participants Guide
- Analyze: Vitality Report
- Set up and Connect Garmin Index2 Scale
- Self-Sign Up for Garmin Connect Users
- What happens when a Garmin device runs full?
- Show all articles ( 12 ) Collapse Articles
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Participants Resources
Smartphone Sync (single-sync) with Fitrockr Hub app
Setup - Join-Code
Pre-requisite to sync with the Fitrockr Hub app is a Fitrockr user account. There are two options to create a user account:
(A) Set up user account beforehand by administrator
Create a user account and generate the personal join-code of the user that should be connected with the Garmin device. See (A) in below screenshot.
B) Set up account by user during Garmin device pairing
Generate the “Create by Join-Code” generic join-code. When this generic join-code is used, user will be asked to create an account while pairing the Garmin device with the smartphone. See (B) in below screenshot.
Share join-code with the user to connect smartphone with Garmin device.
Setup – Android Smartphone
If you experience issues, follow the Fitrockr Trouble Shooting Guide.
Scroll down for iPhone instructions
(1) factory reset Garmin device.
(2) remove Garmin Connect app from smartphone if applicable.
(3) download the “Fitrockr Hub – Garmin Sync” app from the Google Play Store.
Do not mistakenly download the “Fitrockr – Fitness Challenges” or “Fitrockr Live – Data Streaming” app.
(4) open the Fitrockr Hub app.
(5) approve all consents to allow app to use camera, bluetooth, etc.
(6) scan QR-code or enter join-code.
(7) depending whether personal or generic join-code was scanned, user account will either be automatically recognized or user will be asked to setup a profile.
(8) select Garmin device.
If Garmin device is not displayed, make sure it is in Bluetooth pairing mode or check the trouble shooting guide at https://www.fitrockr.com/help-center/fitrockr-hub-app-trouble-shooting
(9) follow pairing instructions
(10) after successful pairing, Garmin device can be synchronized by opening the Fitrockr Hub app and clicking on “Sync Device” (if device does not automatically start syncing).
(11) sync the Garmin device once before starting data collection. This will apply all necessary configurations to the Garmin device.
The device is now ready to collect data.
To sync the device, user needs to regularly open the Fitrockr Hub app which will initiate the sync.
Check the Settings
Project settings will be transferred to the device whenever it is synchronized. It is recommended to check whether settings got successfully transferred at initial device setup. To do so, either check settings in the Fitrockr mobile app under Settings navigation item or in the Fitrockr Control Center web app under Device Synchronization. If device is displayed as “unknown”, keep repeating the sync until settings are successfully transferred and device name correctly appears in the list.
Background Synchronization
Fitrockr Hub app does not synchronize in the background. A sync requires the user to open the app which will initialize the sync.
Setup – iPhone Smartphone
If you experience issues, follow the Fitrockr Trouble Shooting Guide.
(1) factory reset Garmin device.
(2) remove Garmin Connect app from smartphone if applicable.
(3) download the “Fitrockr Hub – Garmin Sync” app from the Google Play Store.
Do not mistakenly download the “Fitrockr – Fitness Challenges” app.
(4) open the Fitrockr Hub app.
(5) approve all consents to allow app to use camera, bluetooth, etc.
(6) scan QR-code or enter join-code.
(7) depending whether personal or generic join-code was scanned, user account will either be automatically recognized or user will be asked to setup a profile.
(8) click on “Start Pairing” and select Garmin device.
If Garmin device is not displayed, ensure that it is in Bluetooth pairing mode or check the trouble shooting guide at https://www.fitrockr.com/help-center/fitrockr-hub-app-trouble-shooting
(9) follow pairing instructions
(10) after successful pairing, Garmin device can be synchronized by opening the Fitrockr Hub app and clicking on “Sync Device” (if device does not automatically start syncing).
(11) sync the Garmin device once before starting data collection. This will apply all necessary configurations to the Garmin device.
The device is now ready to collect data.
To sync the device, user needs to regularly open the Fitrockr Hub app which will initiate the sync.
Check the Settings
Project settings will be transferred to the device whenever it is synchronized. It is recommended to check whether settings got successfully transferred at initial device setup. To do so, either check settings in the Fitrockr mobile app under Settings navigation item or in the Fitrockr Control Center web app under Device Synchronization. If device is displayed as “unknown”, keep repeating the sync until settings are successfully transferred and device name correctly appears in the list.
Background Synchronization
Fitrockr Hub app does not synchronize in the background. A sync requires the user to open the app which will initialize the sync.