Smartphone Sync (single-sync) with Fitrockr Hub app
Setup - Join-Code
Pre-requisite to sync with the Fitrockr Hub app is a Fitrockr user account. There are two options to create a user account:
(A) Set up user account beforehand by administrator
Create a user account and generate the personal join-code of the user that should be connected with the Garmin device. See (A) in below screenshot.
B) Set up account by user during Garmin device pairing
Generate the “Create by Join-Code” generic join-code. When this generic join-code is used, user will be asked to create an account while pairing the Garmin device with the smartphone. See (B) in below screenshot.
Share join-code with the user to connect smartphone with Garmin device.
Setup – Android Smartphone
If you experience issues, follow the Fitrockr Trouble Shooting Guide.
Scroll down for iPhone instructions
(1) factory reset Garmin device.
(2) remove Garmin Connect app from smartphone if applicable.
(3) download the “Fitrockr Hub – Garmin Sync” app from the Google Play Store.
Do not mistakenly download the “Fitrockr – Fitness Challenges” or “Fitrockr Live – Data Streaming” app.
(4) open the Fitrockr Hub app.
(5) approve all consents to allow app to use camera, bluetooth, etc.
(6) scan QR-code or enter join-code.
(7) depending whether personal or generic join-code was scanned, user account will either be automatically recognized or user will be asked to setup a profile.
(8) select Garmin device.
If Garmin device is not displayed, make sure it is in Bluetooth pairing mode or check the trouble shooting guide at https://www.fitrockr.com/help-center/fitrockr-hub-app-trouble-shooting
(9) follow pairing instructions
(10) after successful pairing, Garmin device can be synchronized by opening the Fitrockr Hub app and clicking on “Sync Device” (if device does not automatically start syncing).
(11) sync the Garmin device once before starting data collection. This will apply all necessary configurations to the Garmin device.
The device is now ready to collect data.
To sync the device, user needs to regularly open the Fitrockr Hub app which will initiate the sync.
Check the Settings
Project settings will be transferred to the device whenever it is synchronized. It is recommended to check whether settings got successfully transferred at initial device setup. To do so, either check settings in the Fitrockr mobile app under Settings navigation item or in the Fitrockr Control Center web app under Device Synchronization. If device is displayed as “unknown”, keep repeating the sync until settings are successfully transferred and device name correctly appears in the list.
Background Synchronization
Fitrockr Hub app does not synchronize in the background. A sync requires the user to open the app which will initialize the sync.
Setup – iPhone Smartphone
If you experience issues, follow the Fitrockr Trouble Shooting Guide.
(1) factory reset Garmin device.
(2) remove Garmin Connect app from smartphone if applicable.
(3) download the “Fitrockr Hub – Garmin Sync” app from the Google Play Store.
Do not mistakenly download the “Fitrockr – Fitness Challenges” app.
(4) open the Fitrockr Hub app.
(5) approve all consents to allow app to use camera, bluetooth, etc.
(6) scan QR-code or enter join-code.
(7) depending whether personal or generic join-code was scanned, user account will either be automatically recognized or user will be asked to setup a profile.
(8) click on “Start Pairing” and select Garmin device.
If Garmin device is not displayed, ensure that it is in Bluetooth pairing mode or check the trouble shooting guide at https://www.fitrockr.com/help-center/fitrockr-hub-app-trouble-shooting
(9) follow pairing instructions
(10) after successful pairing, Garmin device can be synchronized by opening the Fitrockr Hub app and clicking on “Sync Device” (if device does not automatically start syncing).
(11) sync the Garmin device once before starting data collection. This will apply all necessary configurations to the Garmin device.
The device is now ready to collect data.
To sync the device, user needs to regularly open the Fitrockr Hub app which will initiate the sync.
Check the Settings
Project settings will be transferred to the device whenever it is synchronized. It is recommended to check whether settings got successfully transferred at initial device setup. To do so, either check settings in the Fitrockr mobile app under Settings navigation item or in the Fitrockr Control Center web app under Device Synchronization. If device is displayed as “unknown”, keep repeating the sync until settings are successfully transferred and device name correctly appears in the list.
Background Synchronization
Fitrockr Hub app does not synchronize in the background. A sync requires the user to open the app which will initialize the sync.