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User Guides for Fitrockr Platform v2
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Set up participant in-app consent
- Create new user account
- Influence of profile information on data collection accuracy
- Generate QR Code for Fitrockr Hub participants
- Collect Data: Smartphone Sync (single-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Use Notifications
- Use Questionnaires
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Background Sync
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Set Goals for Fitrockr Hub App
- Configure alert monitor
- Show all articles ( 12 ) Collapse Articles
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- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Influence of profile information on data collection accuracy
- Collect Data: Tablet Sync (multi-sync) with Fitrockr Hub app
- Fitrockr Hub App – Trouble Shooting Guide
- Check synchronisations
- Reassign device to another user
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Export raw data
- Configure alert monitor
- Trouble shoot syncing issues for multi device sync (multi-sync)
- Show all articles ( 8 ) Collapse Articles
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- How to select the best device for your project
- Create new user account
- Connect with Garmin Connect
- Check synchronisations
- Fetch historic Garmin Connect data
- Configure alert monitor
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- Body Battery Report
- View user health data
- HRV via Garmin Connect Sync
- Sleep Recording with Garmin Devices
- Export raw data
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- Show all articles ( 2 ) Collapse Articles
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- Quick step overview for USB upload
- How to select the best device for your project
- Prepare Wearable Devices
- Set up data collection profile
- Create new user account
- Transfer settings to device for USB sync
- Collect Data: Tablet Sync (multi-sync) with USB cable
- Sync via USB cable to Laptop
- Influence of profile information on data collection accuracy
- Wearable and Device ID Management
- Sleep Recording with Garmin Devices
- Standard Reports
- Sleep Report
- 6 Minute Walk Test
- HRV Report
- Body Battery Report
- Data Dictionary
- Use Garmin HRM PRO Monitor
- Fitrockr API
- View user health data
- Check synchronisations
- Export raw data
- Fitrockr Hub App – Trouble Shooting Guide
- Configure alert monitor
- Show all articles ( 9 ) Collapse Articles
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User Guides for Fitrockr Platform v3
- Prepare Wearable Devices
- Setup: Projects
- Setup: Staff
- Manage: Users
- Manage: Groups
- Manage: Alerts
- Manage: Notifications
- Manage: Questionnaires
- Collect Data
- Analyze Data
- Fitrockr API
- Track: Compliance Dashboard
- Track: Device Synchronisation
- Analyze: Data Export
- Analyze: Standard Reports
- Analyze: Sleep Analysis
- Analyze: 6 Minute Walk Test
- Analyze: Body Battery
- Analyze: HRV
- Analyze: Activities
- Set and Track Goals
- Fitrockr Hub App – Trouble Shooting Guide
- Participants Guide
- Analyze: Vitality Report
- Set up and Connect Garmin Index2 Scale
- Show all articles ( 10 ) Collapse Articles
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Participants Resources
Trouble shoot syncing issues for multi device sync (multi-sync)
Important Information
If you encounter problems pairing and syncing devices with the multi-sync tablet, please try general trouble shooting tips first at https://www.fitrockr.com/help-center/fitrockr-hub-app-trouble-shooting/
If this does not resolve issues, consider this help guide for further trouble shooting.
Clean Up Bluetooth Devices
If general trouble shooting tips did not resolve issues, reason might be that you have connected too many devices in your Bluetooth list.
To check for this issue, conduct the following steps:
– Check how many Garmin devices are connected to the Fitrockr Hub app. Please note that 20 devices are the max per tablet. If you exceed this, please consider adding additional tablets to distribute devices.
– Check how many Garmin devices are connected to the Fitrockr Hub app and compare the number to the devices listed in your Bluetooth Settings (Tablet Settings > Bluetooth). If the number of devices in the Bluetooth list exceeds the number of devices connected to the Fitrockr Hub app, it means that you have a lot of dead devices connected to your tablet. This can happen if you factory reset a previously connected device and connect it again.
To improve the tablet multi-sync performance, you need to clean up the dead devices from the tablet Bluetooth list. The challenge is that you will not be able to identify which device is dead and which not in the Bluetooth list. Therefore you need to unpair all of them and then pair the real devices again. To do so, follow these steps:
(1) Go to tablet settings and select Bluetooth
(2) Click on the settings icon next to the Garmin device


(3) Select Unpair and confirm.
(4) Repeat steps for all Garmin devices to fully clear your Bluetooth list.
(5) Open Fitrockr Hub app and go to Devices. Select the device that has a user name associated and click on Reconnect User. Please note that you need the device to be nearby.


(6) Follow the pairing steps to pair the device with its user again.


(7) After you have reconnected the user, Garmin device is actively paired. To prevent it from occupying an active Bluetooth slot, select the device and click on Disconnect Device.

By following all steps, you have cleaned up the Bluetooth list on your tablet and reconnected the devices that are in use.